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Customer Service

Welcome

We understand that everyone's tastes differ, so we’re proud to offer you a collection of diverse Wine Clubs that fits every palate and budget. Our Discovery Series is for anyone who takes pleasure in finding high quality wines at reasonable prices. Our Master’s Series provides wine lovers with access to top-rated, highly sought after wines. Our Tasting Panel is for adventurous types, who enjoy sharing their wine experiences with friends or family.

Our flagship Cabernet Collectors Series includes three exceptional clubs. Our most popular club, Private Tasting, will give you a taste from California’s premier Cabernet and Bordeaux varietal producers. With the Aged Cabernet Club, you’ll experience the simple joy of our flawlessly cellared gems. And as a member of the Extreme Cabernet Club, you’ll have an exclusive opportunity to try some of the most sought after and hard to find Cabernets in California.

As a member, you’ll enjoy the following: • Personally-selected wines delivered right to your door • Risk Free Tasting Privilege • No minimum to buy. Cancel any time • Free newsletter, with tasting notes, recipes, insider news and more. • Member-only discounts on Ambrosia’s extensive selection of wines.

Personally-selected wines
Ambrosia’s top rated team of wine merchants participate in over 1,500 tastings a year to bring you simply the best selections available. We stand behind each and every bottle we ship. If you are not completely delighted with any selection, just give us a call and we’ll issue a full refund or arrange for an immediate replacement free or charge.

Risk-free Tasting Privilege
Your introductory shipment will arrive in 5 to 10 business days. In addition to your selections, you’ll also receive our free newsletter and information about your membership. If for any reason you are not completely delighted, call us and return it within 10 days for a full refund and be under no further obligation.

No minimum to buy. Cancel any time.
Our Club rules are simple. There are none. All we ask of you is that you give our introductory selections a try. We’re so confident you’ll appreciate our choices, that you’ll want to continue. But you don’t have to. With Ambrosia Wine Clubs, there’s none of the usual Club rules. Membership is free. There’s no obligation. And you may cancel your membership and stop shipments at anytime by notifying us by mail or phone. It’s that simple!

Free newsletter
Our free newsletter includes winery information, tasting notes, recipes and food pairings, wine country travel offers, information on upcoming events, and much more.

Member only discounts
Club members love our selections so much, they keep coming back for more! We provide for additional quantities of Club selections because our members want to share with friends and family, or just want to add to their collection. Re-orders are available at a member-only discount, and on a first-come, first-serve basis because supplies are limited. Reorder information will arrive with your shipment, as well as additional discount opportunities on Ambrosia’s vast collection of wines.
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Wine Club FAQs

How does membership work?
If you are pleased with your introductory shipment, do nothing and you’ll receive another shipment in the series you selected every four weeks for the regular club price. If for any reason you are not delighted with your introductory shipment, call us and return it within 10 days for a full refund and be under no further obligation. There is no minimum purchase required and no obligation to continue as a member. You may cancel your membership and stop shipments at anytime by notifying us by mail or phone.

Can I make changes to membership?
If you want to change your shipment frequency or quantity, or are considering canceling your membership, please call us at 1-800-435-2225.

Want new wine types
Many of our customers switch clubs in the summer, or just want to mix it up a bit. Just give us a call at 1-800-435-2225.

Getting too much or too little
If you find that you have been receiving too much, or too little, you may need to adjust the quantity or frequency at which you receive your shipments. Just give us a call at 1-800-435-2225.

Shipments are too expensive
If you find that continuing your membership is becoming a burden, you may want to consider changing your frequency or quantity, or switching to a more affordable program. Just give us a call at 1-800-435-2225.

Moving
If you are in the process of moving, provide us with your new address and move date, and we can suspend your regular shipments until you move in. At that time, your regularly scheduled shipments will continue. Just give us a call at 1-800-435-2225.

Vacation or Temporarily Away
If you plan to be away for any length of time, provide us with your departure and return dates. We’ll put your membership on hold and reactivate your membership when you return. Just give us a call at 1-800-435-2225.

How can I cancel my membership?
If you are unsatisfied with our products or services, you can cancel your membership at any time by writing us or calling 1-800-435-2225.

What are the return policies?
All products come with our 100% Satisfaction Guarantee. If for any reason, you are not completely satisfied, simply contact us at 1-800-435-2225 to exchange product or return it for a full refund.

How do I report damaged shipments?
All products come with our 100% Satisfaction Guarantee. If your shipment arrives damaged, simply contact us at 1-800-435-2225 and we’ll arrange for a replacement right away.

When will I be billed?
Shipments will be conveniently billed to your credit card. You will be billed at the time of each shipment. A shipping and handling charge will be added.

Are there any Limitations?
Wine Club orders are subject to approval, and Ambrosia reserves the right to cancel any membership. Please be assured that your satisfaction is guaranteed or you may return the item for a complete refund.

Do you have gift memberships?
Gift memberships are available on the site. Or give us a call at 1-800-435-2225 so awe can help you find the right gift membership for any occasion or sentiment.

Customer Service
Our customer satisfaction number is 1-800-435-2225. Representatives are available 8:00 a.m. to 4:00 p.m. PT, Monday – Friday. You can also contact us by email at any time, or write to us at the following address:

Customer Satisfaction Department Ambrosia Wine
Suite C
2545 Napa Valley Corporate Drive
Napa, CA 94558
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